our guarantee
we believe in the quality of our goods and are confident that you’ll be happy with our products and your purchase. if for any reason you would like to return an item, please send it – unworn only – in the original or similarly careful packaging, within 30 days of the date you received the goods. we will exchange, refund, or credit your account promptly.

returns or exchanges
any returns or exchanges should be shipped  in the original or similarly careful packaging within 30 days to:

proper topper
shipping department/returns
3213 p street, nw
washington, dc 20007

please include your packing slip and indicate your reason for return. if you are exchanging items, please include method of payment for the return shipping. refunds are credited back to the original card and will be reflected on your billing statement within 1 - 2 billing cycles. original shipping charges are not refundable.

please note that proper topper is not responsible for returned merchandise that is lost or damaged while in transit to us. please insure your package with a reputable courier such as UPS or Fed Ex.

if the order is a gift to be given at a future date, please advise us so that we may extend the return date.

EXCEPTIONS/NON-RETURNABLE MERCHANDISE:
clearance merchandise that is marked as FINAL SALE on our site is not returnable. worn or damaged-in-your-care merchandise is not returnable. special-order merchandise is non-refundable, non-returnable. merchandise that was received more than 30-days prior to our receipt of the return is non-refundable.

any merchandise that does not qualify for return due to condition, date of return, special-order or clearance/final sale status, will be returned to the customer at the customer's expense or, should the customer choose not to authorize charge for return shipping, disposed of by proper topper. we will contact you for your preference. billing for return shipping charges will be applied to the card used in the original order unless otherwise requested.